If, under special circumstances a return is authorized by Same Day Sign, it must be in writing. Once you have the written authorization you can return the product at your expense. Any damages in shipping that may occur are at the risk of the customer. Your product may ship to you from several addresses and not the correct return address. If you are authorized to return a product, all returns need to be shipped to the following address unless we give specific directions otherwise:
Same Day Sign, 10220 SW Nimbus Ave., Suite K8, Portland OR 97223
We try to accurately estimate charges for shipping on or web site, but carriers change costs frequently and the mix of products ordered leads to faulty calculations from time to time. If an estimate is inaccurate you will be notified prior to production.
General Vinyl Application Instructions And Information:
Skill Level of Installer: A handy person with proper instructions can install moderately sized Vinyl Decals. When installing decals larger than truck door- sized, it is suggested that an adequately experienced person do the installation.
We print and laminate to a material manufactured and purchased from reliable major suppliers. An adhesive adhesion problem is very unlikely and would involve and entire lot from the manufacturer. Our warranty extends to printing only unless it has been determined to come from a defective lot of material. All other problems including adhesion issues are assumed to be from improper conditions or be installation related.
Learn the Terms: Each decal (prior to installation) consists of 3 parts:
Please read this section carefully, especially if you are new to Vinyl Decal installations.
Application Paper: Application Paper is the Mask that we apply to your Decal that makes multiple letters stay together. It is necessary for us to apply this mask to make Decals ready for install. This Mask is either made of paper or plastic, depending on the characteristics of the decal.
Decal: This is the actual adhesive Decal that you have purchased. It is sandwiched between the application paper and the backing at the time of purchase. The Decal is what ends up installed to the surface.
Backing: The Backing is the wax paper that is applied to the "sticky” side of the decal. This Backing keeps the Decal from sticking to anything prior to install.
The Surface must be a Hard, Flat, and Non- Porous. Installation to any other surfaces is not recommended, unless you are an experienced Vinyl Installer. Special skills are needed to deal with major body lines, complex curves, corrugated surfaces, etc. We strongly suggest you wait at least 60 days after painting a surface before applying any decal, because should you ever wish to remove the decal the paint will come off with it if the paint is not properly cured before application.
Surface Temperature and Weather Conditions:
Adequate Surface Temperature and Weather Conditions are necessary before attempting to install a Decal.
-The Surface Temperature must be between 60°F and 90°F, with 70°F to 80°F being the ideal range. It can’t be Raining or even Drizzling. Decals must be kept absolutely dry until installed. Try to avoid installing Decals in Direct Sunlight. Surface Temperatures in Direct Sunlight often change rapidly and are difficult to judge.
Make sure there is No Wind present, Wind or Gusts Will cause a problem.
Cleaning and Prepping Surface:
If surface is at all dirty, wash with soap and water rinse with water until there is no more soap or soap residue. Make sure Surface is absolutely dry before proceeding.
Installing Vinyl Lettering/Decals